Most
successful companies start out as a great idea, or even a great
product, that suddenly takes off. Somewhere along the way the company's
offering reaches critical mass and orders start pouring in. That's when
the real problems start. You can have the best product/service in the
world, but you'll find that some percentage of users will always
encounter problems with it, or have questions. That's easy to handle
when you have 10 individual clients, but is your company prepared for
the issues that a thousand clients can produce? What about ten
thousand? Success can be the death of your company, especially when
breaking out into a global market where different languages, cultures and
time zones come into play.
Fielding issues and questions can be simple provided you have a system
in place to register, track and respond to each one in a timely manner.
A good system will also allow you to build a knowledge base while
you're resolving issues, so that you fix each problem only once. Your
product may be ready for the Big Time, but you can't conquer a global
or corporate environment unless your clients see that you not only have
a product, but also the infrastructure required to support it to their
standards.
APCdev can provide and configure a state of the art Helpdesk
application, assist you in writing your service level agreement for
your clients/users, assist you in building your Helpdesk procedures,
train your Helpdesk personnel or even provide all of the above as a
managed service.
Contact
us immediately to discuss what we can do for you!